Focusing on the more egregious stuff in the Kalanick era obscures the fact that none of the fundamental economics of the business has improved since Uber booted Kalanick out. Uber was one of the biggest stories in the business press for years, but no one ever stopped to ask: When are they going to make money?
https://www.promarket.org/2022/07/28/uber-has-higher-prices-and-worse-service-than-the-taxi-industry-had-ten-years-ago/
They are always somehow getting away with all the bullshit they create!